Agent NetworkGraph

Why the Application's conversations escalated over an optional window (defaults to the last 30 days).

Dead-ended escalation attempts by cause (summing to the rollup's `degraded`), and the window's escalations grouped by the reason the agent gave — verbatim, grouped only when identical, most recent first — with how each group ended and the latest one's conversation. Repeated attempts at one escalation count once; the queue's by-design requests and notifications, and lab rehearsals, are not escalations. `from`/`to` are Unix ms (half-open).

Authorization

Bearer

AuthorizationBearer <token>

JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.

In: header

Path Parameters

network*string

The Application (Network) id.

Formatuuid

tenant*string

The tenant identifier

Query Parameters

from?integer

Window start, Unix ms inclusive. Defaults to 30 days before to.

Formatint64

to?integer

Window end, Unix ms exclusive. Defaults to now.

Formatint64

Response Body

curl -X GET "https://api.fruxon.com/v1/tenants/string/networks/497f6eca-6276-4993-bfeb-53cbbbba6f08/supportKpis/escalations"

{
  "networkId": "00000000-0000-0000-0000-000000000000",
  "window": {
    "fromMs": 0,
    "toMs": 0
  },
  "escalations": 0,
  "deadEndsByCause": [
    {
      "cause": "NO_OPERATOR_CONFIGURED",
      "count": 0
    }
  ],
  "reasons": [
    {
      "reason": "string",
      "escalations": 0,
      "handedToPerson": 0,
      "deadEnded": 0,
      "lastAt": 0,
      "latest": {
        "agentId": "string",
        "topicId": null,
        "participantId": null
      }
    }
  ],
  "reasonCount": 0
}

{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}

Empty

Empty

{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}

Support KPI rollup for the Application over an optional window (defaults to the last 30 days).

Containment / escalation / degrade / override rates, time-to-human percentiles, live operator load, cost per resolved conversation, and the currently-awaiting-a-human gauge. Rates are null when their denominator is zero. `from`/`to` are Unix ms (half-open); `origin` filters spend only. All time is `from=0`: a window reaching back before the Application existed is counted from the day it was created.

The support KPIs bucketed over time — the trend behind the operational-detail sparklines.

One point per UTC day (or per week when bucket is `Week`). Only the additive counters are bucketed — volume, resolution, containment, escalation, degrade, cost — with rates recomputed per bucket (null when the denominator is zero). The point-in-time gauges (operator load, awaiting) and time-to-human live on the rollup endpoint. `from`/`to` are Unix ms (half-open), defaulting to the last 30 days; `origin` filters spend only.