Returns the Network's escalation pool (an empty pool when none is set).
Returns the live operator ladder the escalation tool uses for members of this Network. The `resolutionMode` badge is always `ON` — this pool (and per-customer overrides) is the resolution source. No pool yet returns an empty ladder so clients can render the editor. Changes take effect without publishing a new Network revision.
Authorization
Bearer JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.
In: header
Path Parameters
The owning Network id.
uuidThe tenant identifier
Response Body
curl -X GET "https://api.fruxon.com/v1/tenants/string/networks/497f6eca-6276-4993-bfeb-53cbbbba6f08/escalationPolicy"{
"networkId": "00000000-0000-0000-0000-000000000000",
"tiers": [
{
"operatorParticipantIds": [
"00000000-0000-0000-0000-000000000000"
],
"strategy": "FIRST_AVAILABLE"
}
],
"defaultReason": "string",
"mode": "BRIDGE",
"consoleMuteTrigger": "ON_QUEUED",
"resolutionMode": "OFF",
"doorways": [
{
"provider": "string",
"supportsNativeHandoff": false
}
],
"createdAt": 0,
"modifiedAt": 0
}{
"type": "string",
"title": "string",
"status": 0,
"detail": "string",
"instance": "string",
"property1": null,
"property2": null
}Updates the in-Network route and/or live emergency status of an entry point.
Provider, external address, backing binding, provenance, and owning Network cannot be changed.
Replaces the Network's escalation operator ladder.
Full replace. Every operator must be an active operator of the Network (enroll them via the operators directory first); an unknown or non-operator participant yields `400 Bad Request` — a customer can never be an operator. An empty ladder clears the pool (members keep the conversation and degrade gracefully when they escalate). Applies immediately.