Returns the Network's escalation pool (an empty pool when none is set).
Returns the live operator ladder the escalation tool uses for members of this Network. The pool and per-customer overrides are the only resolution source. No pool yet returns an empty ladder so clients can render the editor. Changes take effect without publishing a new Network revision.
Authorization
Bearer JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.
In: header
Path Parameters
The owning Network id.
uuidThe tenant identifier
Response Body
curl -X GET "https://api.fruxon.com/v1/tenants/string/networks/497f6eca-6276-4993-bfeb-53cbbbba6f08/escalationPolicy"{
"networkId": "00000000-0000-0000-0000-000000000000",
"tiers": [
{
"operatorParticipantIds": [
"00000000-0000-0000-0000-000000000000"
],
"strategy": "FIRST_AVAILABLE"
}
],
"defaultReason": "string",
"mode": "BRIDGE",
"consoleMuteTrigger": "ON_QUEUED",
"checkBackEnabled": false,
"stalledTakeoverUnmuteEnabled": false,
"doorways": [
{
"provider": "string",
"supportsNativeHandoff": false
}
],
"createdAt": 0,
"modifiedAt": 0
}{
"type": "string",
"title": "string",
"status": 0,
"detail": "string",
"instance": "string",
"property1": null,
"property2": null
}Hands a messaging entry point to a different member agent of this Application.
The answering agent IS the doorway's owner, so this re-owns the doorway row in place: the entry point, the provider/address identity and — for binding-shaped providers — the already-registered inbound webhook URL all survive, and only NEW inbound follows the new agent (conversations already bound stay with the old one). The target agent must already hold a live membership here (400 otherwise). For endpoint-owned providers a target that already fronts another bot for the provider is 409 unless `replaceExistingEndpoint` asks to deactivate it.
Replaces the Network's escalation operator ladder.
Full replace. Every operator must be an active operator of the Network (enroll them via the operators directory first); an unknown or non-operator participant yields `400 Bad Request` — a customer can never be an operator. An empty ladder clears the pool (members keep the conversation and degrade gracefully when they escalate). Applies immediately.