Returns the Network's only escalation desk (an empty pool when it has none).
Returns the desk's live operator ladder. No desk yet returns an empty ladder so clients can render the editor; more than one yields `409 Conflict` — read them through the escalation desks API instead. Which conversations reach the desk is decided by the channels it is attached to.
Authorization
Bearer JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.
In: header
Path Parameters
The owning Network id.
uuidThe tenant identifier
Response Body
curl -X GET "https://api.fruxon.com/v1/tenants/string/networks/497f6eca-6276-4993-bfeb-53cbbbba6f08/escalationPolicy"{
"networkId": "00000000-0000-0000-0000-000000000000",
"tiers": [
{
"operatorParticipantIds": [
"00000000-0000-0000-0000-000000000000"
],
"strategy": "FIRST_AVAILABLE"
}
],
"defaultReason": "string",
"mode": "BRIDGE",
"consoleMuteTrigger": "ON_QUEUED",
"afterHoursConsoleMuteTrigger": "ON_QUEUED",
"checkBackEnabled": false,
"stalledTakeoverUnmuteEnabled": false,
"workingHoursScheduleId": "00000000-0000-0000-0000-000000000000",
"doorways": [
{
"provider": "string",
"supportsNativeHandoff": false
}
],
"createdAt": 0,
"modifiedAt": 0
}{
"type": "string",
"title": "string",
"status": 0,
"detail": "string",
"instance": "string",
"property1": null,
"property2": null
}Replaces an escalation desk's settings.
Full replace. `mode` may be omitted; sending the other kind is a `400 Bad Request` — create a new desk instead. Applies immediately, including to conversations already handed off through the desk.
Replaces the Network's only escalation desk.
Full replace, creating the desk (attached nowhere) when the Network has none. Every operator must be an active operator of the Network (enroll them via the operators directory first); an unknown or non-operator participant yields `400 Bad Request` — a customer can never be an operator. A `mode` other than the desk's own, or a Network with more than one desk, yields `409 Conflict`. Applies immediately.