Zendesk

The Zendesk integration lets your agents manage support tickets, search users, and work with organizations and groups.

Prerequisites

You need:

• Zendesk subdomain — Your Zendesk subdomain (the your-company part of your-company.zendesk.com).
• Email + API Token — Generate an API token in Zendesk under Admin → Channels → API. Authentication uses your email address and the API token.

Setup

1. Open Integrations from the sidebar
2. Select Zendesk from the catalog
3. Click Add Integration Config
4. Give the config a display name (e.g., "Zendesk - Support")
5. Enter your Subdomain
6. Enter your email and API token (Basic Auth)
7. Save the config

Using in Your Agent

1. Open your agent in Agent Studio. Under Model & capabilities → Tools, click Add tool and add the Zendesk tools you need
2. On a tool's card, choose your config under Set default credentials. It applies to every Zendesk tool in the agent; click Override on one tool's card to give it a different config
3. Tools are referenced as zendesk.list_tickets, zendesk.create_ticket, etc.

Available Tools