Gets how much work the agent's hand-offs were for the team, bucketed over time.

A hand-off is counted once it closed and the team's exchange with the customer is on record; until then it is `pending`. Each is split three ways: `withoutAsking` — the team answered and finished without needing anything from the customer; `asked` — the customer wrote between the team's first and last message, so the team waited on an answer; `noReply` — nobody answered in the chat. Each hand-off is counted in the bucket it opened in; buckets with none are omitted. Counting stops where the workspace's run history does, as the conversations series' does, so a window reaching further back is counted from `countedFromMs`. `measured` is false for an agent none of whose hand-offs has ever been measured — one whose escalations go where the team's replies are never seen.

curl -X GET "https://api.fruxon.com/v1/tenants/string/agents/string/supportEffortTimeseries"

{
  "agentId": "string",
  "interval": "HOUR",
  "window": {
    "fromMs": 0,
    "toMs": 0
  },
  "countedFromMs": 0,
  "measured": false,
  "pending": 0,
  "summary": {
    "handoffs": 0,
    "withoutAsking": 0,
    "asked": 0,
    "noReply": 0,
    "supportMessages": 0,
    "medianSupportMessages": 0
  },
  "points": [
    {
      "bucketStartMs": 0,
      "handoffs": 0,
      "withoutAsking": 0,
      "asked": 0,
      "noReply": 0,
      "supportMessages": 0
    }
  ]
}

{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}

{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}