360Dialog (WhatsApp) Connector
Connect your agent to WhatsApp via 360Dialog so users can interact with it from WhatsApp messages
The 360Dialog connector lets users interact with your deployed agent through WhatsApp messaging. The webhook is auto-configured on deploy — no manual setup needed.
Prerequisites
You need a 360Dialog account with WhatsApp Business API access:
- Sign up at 360dialog.com and set up a WhatsApp Business API account
- In the 360Dialog dashboard, generate an API Key
- Note your Phone Number associated with the WhatsApp Business account
Setup
Step 1: Create the Connector
- Open your agent in Agent Studio
- In the Connectors panel, click Add Connector
- Select 360Dialog as the provider
- Enter a Connector Name (lowercase with underscores, e.g.,
production_whatsapp) - Fill in the connector parameters:
- API Key — Your 360Dialog API key (required)
- API URL — The 360Dialog API endpoint (optional, defaults to
waba.360dialog.io) - Phone Number — Your WhatsApp Business phone number (optional)
- Webhook Verify Token — Token for webhook verification (optional)
- Configure access:
- Toggle Onboarding on to require approval for new users, or leave it off for open access
- If onboarding is enabled, set an Onboarding Message
- Use the Test button to validate your credentials
Step 2: Configure the Inbound Route
The inbound route filters which WhatsApp messages reach your agent. All parameters are optional — leave them empty to accept all messages.
| Parameter | Description |
|---|---|
| From Number | Limit to messages from a specific phone number |
Step 3: Configure the Outbound Route
The outbound route controls where your agent sends responses.
- Enable use sender as receiver to reply to the same phone number that sent the message (recommended)
- If disabled, specify a To Number as the explicit response target
Step 4: Save
Save the agent revision to persist the connector configuration.
Deploy and Activate
- Click Deploy to publish the agent revision
- The webhook is automatically configured with 360Dialog during deployment
- The connector status should show Connected once activation completes
360Dialog does not require manual webhook configuration. The platform registers the webhook automatically during deployment.
How Users Interact
Once the connector is connected, WhatsApp users can interact with your agent:
- Direct message — Send a message to your WhatsApp Business number
- Media — Users can send images, documents, and other media
- Templates — Your agent can respond using pre-approved WhatsApp message templates
The agent processes each message and responds in the same WhatsApp conversation.
Viewing Conversations
All WhatsApp conversations are tracked in your agent's Conversations tab:
- Filter by 360Dialog provider to see only WhatsApp conversations
- View full message history including user messages and agent responses
- Each message links back to its execution record for debugging
Next Steps
- Access Control — Manage who can interact with your agent
- Twilio Connector — SMS and WhatsApp via Twilio
- Conversations — Browse all conversations