Access Requests
Manage user access requests across all connectors with onboarding enabled
The Access Requests panel lets you manage user access across all connectors that have onboarding enabled. It is a centralized view — requests from every connector (Slack, Teams, Telegram, WhatsApp, SMS) appear here.
Opening the Panel
The Access Requests panel is available in the agent sidebar — click the people icon. It shows requests from all connectors configured on the agent, not just a single one.
Tabs
The panel has two tabs:
| Tab | Description |
|---|---|
| Pending | Requests waiting for review. These are users who sent their first message but haven't been approved yet. |
| Approved | Requests that have been approved. These users can interact with the agent. |
Request Details
Each access request shows:
| Field | Description |
|---|---|
| User Name | The user's display name from the chat platform |
| Identifier | The platform-specific user ID (e.g., Slack user ID, phone number) |
| Provider | Which chat platform the request came from |
| Connector | The specific connector that received the message |
| Conversation | The channel or chat where the user sent their message |
| Status | pending, approved, or rejected |
| Created At | When the request was submitted |
| Processed By | Which team member handled the request (shown after processing) |
| Processing Note | Optional note added when approving or rejecting |
Approving Requests
- Open the Access Requests panel from the agent sidebar
- On the Pending tab, find the request to review
- Click Approve
- Optionally add a note explaining the decision
- The user is immediately activated and can interact with the agent
Approved requests move to the Approved tab.
Rejecting Requests
- On the Pending tab, find the request to review
- Click Reject
- Optionally add a note explaining why
Rejected users remain in onboarding status. If they send another message, a new access request may be created, giving you the option to reconsider.
How Requests Are Created
Access requests are created automatically when all of these conditions are met:
- A connector has the Onboarding toggle enabled (see Access Control)
- A new user (not previously approved) sends a message through that connector
- The user receives the connector's onboarding message
- A pending request appears in this panel
No manual action is needed to create requests — they flow in automatically from your connectors.
Next Steps
- Access Control — Configure onboarding policies per connector
- Connectors Overview — How connectors work
- Conversations — View chat histories