FruxonDocs
ApiAgent topics

Lists customer conversations assigned to one operator, including completed takeovers the operator engaged with

Returns live assignments immediately and completed takeovers only when the operator engaged with the customer. Expired no-pickup offers are omitted. Results are ordered by the bridge's latest operator activity, newest first, and retain the customer participant and topic ids the conversations UI needs to open the canonical customer-owned thread.

GET
/v1/tenants/{tenant}/agents/{agent}/operatorTakeovers

Authorization

Bearer
AuthorizationBearer <token>

JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.

In: header

Path Parameters

agent*string

The unique identifier of the agent.

tenant*string

The tenant identifier

Query Parameters

operatorParticipantId?string

The operator whose handled conversations are requested.

Formatuuid
PageSize?integer

The maximum number of items to return per page

Formatint32
PageToken.Skip?integer
Formatint32
PageToken.Cursor?string

Opaque cursor token from an external system (e.g. RAG API). When set, M:Fruxon.Common.Collections.PageToken.AsString returns this value directly instead of encoding Fruxon.Common.Collections.PageToken.Skip.

Response Body

curl -X GET "https://api.fruxon.com/v1/tenants/string/agents/string/operatorTakeovers"
{
  "items": [
    {
      "bridgeId": "00000000-0000-0000-0000-000000000000",
      "state": "PENDING",
      "topicId": "00000000-0000-0000-0000-000000000000",
      "customerParticipantId": "00000000-0000-0000-0000-000000000000",
      "customerDisplayName": "string",
      "operatorParticipantId": "00000000-0000-0000-0000-000000000000",
      "operatorDisplayName": "string",
      "topicGoal": "string",
      "topicPriority": "LOW",
      "reason": "string",
      "openedAt": 0,
      "activatedAt": 0,
      "lastActivityAt": 0
    }
  ],
  "nextPageToken": "string",
  "totalCount": 0
}
Empty
Empty
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}