FruxonDocs
ApiAgent topics

Lists live human takeovers for the agent

Use this endpoint to build an operator queue over active conversation bridges. Results are newest-first and can be narrowed to one operator. Ticket-less legacy bridges are returned with a null topic id; callers may surface them without a conversation deep link.

GET
/v1/tenants/{tenant}/agents/{agent}/activeEscalations

Authorization

Bearer
AuthorizationBearer <token>

JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.

In: header

Path Parameters

agent*string

The unique identifier of the agent.

tenant*string

The tenant identifier

Query Parameters

PageSize?integer

The maximum number of items to return per page

Formatint32
PageToken.Skip?integer
Formatint32
PageToken.Cursor?string

Opaque pagination token returned by an external service. Pass it back unchanged rather than interpreting it as an offset.

operatorParticipantId?string

Optional operator participant assignment filter.

Formatuuid

Response Body

curl -X GET "https://api.fruxon.com/v1/tenants/string/agents/string/activeEscalations"
{
  "items": [
    {
      "bridgeId": "00000000-0000-0000-0000-000000000000",
      "state": "PENDING",
      "topicId": "00000000-0000-0000-0000-000000000000",
      "customerParticipantId": "00000000-0000-0000-0000-000000000000",
      "customerDisplayName": "string",
      "operatorParticipantId": "00000000-0000-0000-0000-000000000000",
      "operatorDisplayName": "string",
      "topicGoal": "string",
      "topicPriority": "LOW",
      "reason": "string",
      "openedAt": 0,
      "activatedAt": 0,
      "lastActivityAt": 0
    }
  ],
  "nextPageToken": "string",
  "totalCount": 0
}
Empty
Empty
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}