FruxonDocs
ApiAgent escalation policy

Returns the agent's escalation policy (an empty policy when none is configured).

Returns the live operator ladder used by the escalation tool for this agent. If no policy has been saved yet, the response contains an empty ladder so clients can render the editor before creating one. Changes to this policy take effect without publishing a new agent revision.

GET
/v1/tenants/{tenant}/agents/{agent}/escalationPolicy

Authorization

Bearer
AuthorizationBearer <token>

JWT Authorization header using the Bearer scheme. Enter 'Bearer' [space] and then your token.

In: header

Path Parameters

agent*string

The agent identifier.

tenant*string

The tenant identifier

Response Body

curl -X GET "https://api.fruxon.com/v1/tenants/string/agents/string/escalationPolicy"
{
  "agentId": "string",
  "tiers": [
    {
      "operatorParticipantIds": [
        "00000000-0000-0000-0000-000000000000"
      ],
      "strategy": "FIRST_AVAILABLE"
    }
  ],
  "defaultReason": "string",
  "checkBackEnabled": false,
  "createdAt": 0,
  "modifiedAt": 0
}
Empty
Empty
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "instance": "string",
  "property1": null,
  "property2": null
}